Service Policies

  • We make every effort to arrive to each appointment on time, however, please keep in mind that we are human! There may be times where something sudden comes up or an appointment may run over, but we should never be more than 15 minutes late.

  • We reserve the right to cancel services if the safety of our staff is at stake due to a pet. We will assist the owner with transportation to a location of their choice (if out of town and emergency contact is unavailable), but our cancellation policy still applies. Owner would also be responsible for paying transportation costs.

  • We use an app called Scout for Pet Owners, available in the iOS App Store and on Google Play, for appointment requests and appointment tracking. 

  • We do require a Meet and Greet before any service takes place. We like to take that time to get to know your pets and you, so that we can get all of the necessary information and make sure that we are a good fit for your them. Meet and Greets are complimentary and usually last 30 minutes to an hour. Keys should be ready for sitters at the Meet and Greet, but if your Meet and Greet is done well in advance, we will be happy to pick them up closer to that date. We do request that you have two sets of keys for us, one set for the sitter and the other for the office, just in case a key should break.

  • For our pet sitting clients: Should you be crating your dogs while you are away, we do ask that you schedule at least 3 visits per day to ensure that they are given proper care. We do not feel comfortable crating a dog for 23 hours a day, especially if they do not readily have access to food and/or water, as that can cause serious health issues. We want to ensure that pets in our care are safe, so we cannot accept bookings for 2 visits per day (for dogs, if crated), unless someone other than us will be letting them out once a day.

  • We do accept last minute requests (within 48 hours of proposed service), however, we do charge an additional $5 fee for these services. Please plan ahead and contact us ahead of time to ensure that we can provide those services! We do understand that sometimes things come up suddenly, but please keep in mind that we may need to adjust our current schedule in order to fit in your appointments. A Meet and Greet will still be required for last minute bookings.

  • Holiday visits are always available, but please note that there will be a $5 surcharge per appointment and a $10 surcharge for overnights/house sitting on holidays. We observe all major US holidays.

  • In the event of inclement weather, we will make every effort to get to our appointments, but there may be times where we may not be able to make it, should the weather put our staff (or your pet) in harm's way. In these rare instances, we will notify you immediately and see if there are any other arrangements that we may be able to make. If there is no way that we can make it out, you will receive a full refund for the service.

  • Should you need to terminate regularly scheduled visits, we do ask that you give us 14 days notice, in writing. If your rates had been negotiated or lowered, then that rate will be cancelled at the time of termination of services. 

Payment Policy

  • We do require a 50% deposit at booking for any sittings during peak times or holidays. The appointments will not be booked until the deposit has been paid.

  • We accept all major credit cards, cash, PayPal, Venmo, or checks for payments. Credit cards and PayPal will be processed through PayPal's Braintree. 

  • All payments are due within 7 days of receipt of invoice. Invoices are usually sent out on Tuesdays, as our weeks go from Monday-Sunday. Because of this, your bill may be split between two weeks, depending on the dates booked. If paying via PayPal or credit card, your account will automatically be billed on Tuesday morning. If you're paying by cash or check, then you may pay the full amount before or upon completion of services, as we will credit your account for the invoices. *Checks should be made out to Furever Young Pet Care.

  • If paying by check or credit card, should the payment bounce, the owner will be subject to paying an additional $35 fee within 7 days of notification from Furever Young.

  • Clients that have an outstanding balance are subject to a $25 late fee.

Cancellation Policy

  • Should you need to cancel your service, you will get a full refund if you cancel over 48 hours before the booking/service begins.

  • If you cancel within 48 hours or the day booking/service begins, you'll get a 50% refund for the first 7 cancelled days. Example: If you cancel a 4-week vacation within 24 hours of the booking, you'll only be charged 50% for the first 7 days. You'll get a full refund for the remaining 3 weeks.

  • Should you need to cancel a house sitting or overnight stay, you must contact us at least a week in advance. Cancellations made over a week before the booking will be refunded 100%. Cancellations made within a week of the stay will result in a charge for 50% of the total stay, for the first 7 scheduled days, and a full refund for any remaining scheduled time.

  • Holiday/Peak Time cancellations: Please keep in mind that we do get a lot of requests for holidays/peak times and cannot always accommodate all requests. Should you need to cancel a service scheduled for a holiday or peak time, the policy is as follows:

    • Cancellations one month in advance will receive a full credit for the deposit paid to use on future services.​

    • Cancellations within a week of booking will receive a 50% credit for future services.

    • Cancellations within 48 hours of booking will receive a refund, less the full amount due for services within those 48 hours.     Example: Booking will start on Tuesday, and you cancel on Monday. You will receive a credit for any appointments after Wednesday, but the total for Tuesday and Wednesday's services will be subtracted, as we will likely not be able to fill those slots with such little notice.

  • We do not and will never share any of your information with any other individuals. We take information security very seriously! If anyone, other than the owners that have been introduced and your emergency contact, contacts us in regards to your services, we will immediately contact you to confirm their identity and make sure that it is okay to speak with them before responding.

  • All credit card or PayPal account information is saved in our database with Scout, on their secure server. We will not keep any payment information on hand or in your file. Should you need to update your payment information and are unable to do so yourself, the sent information will immediately be deleted after your payment information is updated.

Privacy Policy

© 2018 Furever Young Pet Care LLC

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